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BROADWAY/NEW YORK CITY:
Can I arrange a backstage tour?
For groups of 15 or more, you can arrange a special tour of the New Amsterdam Theatre, highlighting the rich history of this famous Broadway theatre, currently home of Mary Poppins.
The guided tour also includes a behind-the-scenes look of the magic of Disney Theatrical Productions.
Tours are available through Disney on Broadway Group Sales at groupsales@disneyonbroadway.com, or by calling 800-439-9000 (Toll-free in the USA) or +1-212-703-1040 (Outside of the USA) Monday-Friday, from 9AM until 6PM EST.
Do I need a ticket for my young child?
Yes, all guests require a ticket, regardless of age.
How do I contact guest services?
We strive for all guests to have a magical experience at our shows. Please contact us at guestmail@disneyonbroadway.com or write to:
Guest Services
Disney Theatrical Productions
214 W. 42nd Street
New York, NY 10036
How do I find the theatre?
Please see our Google map for directions from your location, by car or public transportation.
I'm driving into New York City - where can I park?
There are many paid parking lots and garages in the Times Square area - please see our Google map for parking lots nearest to our theatres.
How do I get tickets? What are your prices?
For tickets information and prices, visit the Disney On Broadway website. You can also visit the theatre box office or call Ticketmaster directly: 866-870-2717 (toll-free in the USA) or+1-949-333-4001 (outside of the USA.) We do not recommend purchasing tickets from a third-party broker, unless you are sure it is a reputable source.
For groups of 15 or more, contact Disney on Broadway Group Sales at groupsales@disneyonbroadway.com, or call 800-439-9000 (Toll-free in the USA) or +1-212-703-1040 (Outside of the USA) Monday-Friday, from 9AM until 6PM EST. Special rates are available for some performances.
How do I send a letter to a cast member?
Our cast members love to hear from you, but we cannot guarantee that all letters will receive a response. You may send correspondence to:
Mary Poppins:
[Castmember Name]
c/o Mary Poppins
New Amersterdam Theatre
214 West 42nd Street
New York, NY 10036
The Lion King:
[Castmember Name]
c/o The Lion King
Minskoff Theatre
200 West 45th Street
New York, NY 10036
I ordered tickets through Ticketmaster, and I want to confirm that my tickets are being held at Will Call.
Please contact the individual theatre box office:
· Mary Poppins at the New Amsterdam Theatre: (212) 282-2900.
· The Lion King at the Minskoff Theatre: (212) 869-0550.
What are the running times for Disney's Broadway productions?
· Mary Poppins: Two hours and forty-five minutes, including one intermission.
· The Lion King: Two hours and forty-five minutes, including one intermission.
I'm concerned my child might not be able to see the stage.
Complimentary booster seats are available at our theatres. Ask an usher for assistance.
Is it possible to meet cast members?
For many, part of the fun of going to a Broadway show is meeting members of the cast at the Stage Door. Following the performance, some actors may be available to sign autographs and sometimes even pose for photos. Ask an usher for directions to the Stage Door.
Is the theatre available for event rentals?
Disney's New Amsterdam Theatre, home of Mary Poppins, is the perfect venue for private events and can accommodate up to 1,800 guests. Availability varies depending on the performance schedule. For more information, call 212-282-2907.
Is there a dress code?
You will see a broad range of dress at our shows, from elegant eveningwear to casual atire. Please dress comfortably, but don't be afraid to dress up - after all, this is a special event!
Is there handicap accessibility and other access for persons with disabilities?
Wheelchair-accessible seating is available through the theatre box office:
· Mary Poppins at the New Amsterdam Theatre: (212) 282-2900.
· The Lion King at the Minskoff Theatre: (212) 869-0550.
Infrared assistive listening devices are available at the kiosk in the main lobby of the theatre. If you need assistance locating the kiosk, please ask any member of the theatre staff.
For information about open caption and sign interpreted performances, visit the Theatre Development Fund (TDF) Accessibility Programs website or call (212) 912-9770.
What are the theatre guidelines?
· Smoking is not allowed in the theatre. Patrons may go outside during intermission.
· You may not bring food into the theatre.
· You may not take photos or videos while in the theatre.
· Latecomers will be seated at an appropriate time during the show at the theatre's discretion.
What Disney shows are currently on Broadway in NYC?
· Mary Poppins
· The Lion King
What is the appropriate age to bring my child to the theatre?
We recommend that children be at least six-years-old. Generally, if your child is able to sit through a film in a movie theatre, they will be able to enjoy a Disney musical. To introduce younger children to live events, explore magical touring shows from Disney Live and Disney on Ice.
Where can I find a performance schedule?
All of our shows have eight performances every week. For performance calendars, visit the Disney On Broadway website.
Where can I find discounted tickets?
Occasionally, special offers are available. Please visit our Registration website to sign up for email communications from Disney on Broadway.
Note, all of our performances have a range of prices, based on seating location. As Broadway theatres are relatively small compared to fine arts venues across the country, you will have a good view of the stage from most seats.
Will I be able to see the stage well from my seat?
Absolutely!
Use our Interactive Seating Maps for Mary Poppins, and The Lion King to see different views of the stage.
TOURING PRODUCTIONS:
How do I send a letter to a cast member?
The Lion King Tour:
[Cast Member Name]
c/o The Lion King, Gazelle Tour
New Amsterdam Theatre
214 West 42nd Street
New York, NY 10036
Mary Poppins Tour:
[Castmember Name]
c/o Mary Poppins Tour
New Amsterdam Theatre
214 West 42nd Street
New York, NY 10036
How long are the touring shows?
Mary Poppins: Two hours and forty minutes, including one intermission
The Lion King: Two hours and forty five minutes, including one intermission
What cities will your touring productions be visiting?
For the latest tour information, please visit our Mary Poppins Tour and The Lion King Tour websites.
Why isn't my city on the list of engagements for the Disney Broadway tours?
New cities are announced continuously, so please check our Mary Poppins Tour and The Lion King Tour websites for the latest touring information.
LAS VEGAS:
What is the running time for The Lion King in Las Vegas?
Two hours and thirty minutes, including one intermission.
GENERAL QUESTIONS:
Can I have the latest news and information about Disney on Broadway automatically sent to me via e-mail?
Yes. Please visit our Registration website to sign up.
How can I audition for one of Disney's Broadway musicals?
Casting notices are periodically posted on our Auditions website. There are additional opportunities at Disney Parks.
How can I purchase show merchandise?
Merchandise is available for purchase at all performances. You can also get select Disney On Broadway merchandise from our Online Store.
I am a member of the press and would like to arrange an interview or get materials from your press department.
Please email Adriana Douzos at adriana.m.douzos@disney.com .
I have an idea! Can I send it to you?
Unfortunately, Disney's long-standing company policy does not allow us to accept or consider unsolicited submissions, so please do not send us creative ideas, suggestions or materials without prior invitation. For further information, please see Disney's submissions policy.
I want to work for Disney!
Please visit the Disney Careers website for more information.
My theater group/school drama department would like to perform a Disney musical. How to I acquire rights for production?
Select Disney titles are now available to license through Music Theatre International (MTI). Please visit the Disney Musicals website for more information.
You may contact MTI or at (212) 541-4684.
If you are interested in other Disney titles to produce for stage, please contact:
Disney Permissions
500 S. Buena Vista Street
Burbank, CA 91521-0847
(818) 567-5415.
Can my Disney Dream Reward Dollars be used to purchase tickets to your shows?
At this time Disney Dream Reward Dollars cannot be used towards tickets to Disney Theatrical productions. However, Cardmembers can keep track of all the latest offers for the Disney Rewards ProgramŽ by going to DisneyRewards.com. Disney Dream Reward Dollars are subject to the terms and conditions of the Disney Rewards ProgramŽ.
I can't find the answer to my question!
Please contact us using our Guest Mail Form or write to:
Guest Services
Disney Theatrical Productions
214 W. 42nd Street
New York, NY 10036
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